Ask us anything about skincare, we have you covered. Here are a list of common questions that other Serumizers ask often. If you have any questions feel free to ask anything Hello@Serumize.Com. Serumize has the best serums, oils, and precision skincare to make a real difference.

Frequently Asked Questions

When your order ships, you will receive a confirmation email with a tracking number. If you don’t receive this email within 24-48 hours, please contact our concierge care team at hello@serumize.com.

To prevent unauthorized re-selling of our products, we limit our customers to 10 pcs per item over a 3 months period. If you would like to request a one-time exception to this policy for a personal occasion, kindly reach out to us at hello@serumize.com to tell us why you need the high-volume order. Kindly note that it is up to the team to approve or disapprove your request. We reserve the right to cancel an order for any reason at any time, at our sole discretion. If we cancel your order, we will promptly refund your payment.

If you haven’t done so already, please sign up for our e-mails and join the Skintuation family! You will be the first one to know about our new launches and promotions.

We understand mistakes happen and will try to do everything that we can do to help you correct the address. Please contact us immediately at hello@serumize.com

For any wholesale inquiries, please reach out to hello@serumize.com with the topic as “WHOLESALE”

Visa, Mastercard, American Express, Google Pay, Discover, JCB, and Apple Pay

Your card will be charged immediately your order is placed.

Super thoughtful of you! Yes, you can select the desired amount and add the gift card into your shopping bag. Gift card codes will be e-mailed to the purchaser as soon as the transaction is completed.

You can redeem your gift card during the check out by entering the gift card code in the field provided.

Currently, we ship to USA (including Hawaii and Alaska, yay!) and Canada. Unfortunately, we are unable to ship to Puerto Rico, P.O. Boxes, and APO/FPO/DPO military addresses. We have now expanded our shipping coverage so we can ship directly to our international clients.

Yes! Free standard shipping is applied to all orders $75+USD. For all orders under $75USD, please see our shipping fees below. Free Standard Shipping: 5-9 business days on orders over $75USD $7.95 For Standard Shipping: 5-9 business days on orders under $75USD $18USD (2-3) business days expedited shipping *Not available for Alaska, Hawaii, U.S. Territories or APO/ FPO addresses.

We process and ship out all orders Monday through Friday, excluding holidays. We aim to pick and pack each order within 1-3 business days after you place your order.

Untracked means it's going by Canada Post (or USPS) letter/untracked mail without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is. 

Due to busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed. 

All liability & responsibility of the untracked parcel is at the buyers risk when they select untracked shipping. 

We offer super low cost shipping for customers with untracked shipping. If a shipping method is untracked, it will always indicate this in its title. For example. “ UNTRACKED…” 

 Although untracked packages are over 98% reliable, they are not insured.If your parcel is lost, delayed or broken in the post, it is untraceable, not insured, non-replaceable and non-refundable.

There are no replacements for damage or loss with untracked shipments. 

Any untracked shipment is explicitly at buyers risk.  Untracked mail can be very slow sometimes. 

Some times we provide upgrade an untracked order to a partially tracked link with chit/chats as a courtesy to our customers as proof that the order was indeed shipped and handed to USPS/Canada post for the last leg of untracked delivery. This means that delivery will not be tracked as you choose “untracked shipping” but you’ll see that it was sent out in good condition. We remain not liable for partial or untracked shipping. 

If your package got damaged during shipment, save the box and merchandise as is and reach out to us immediately at to hello@serumize.com. We will arrange a pick up and definitely look into the damaged package and items. Kindly provide us with your order number and photos of all damaged items, so our team can assess the claim and take the proper steps to help find a satisfactory solution.

Please let us immediately by emailing hello@serumize.com to be considered for a replacement. We will open a serious investigation with our carrier to attempt to recover the package, which will take a minimum of 72 hours to resolve. If the package cannot be recovered, we will file a claim with our carrier. Full or partial refunds will only be given to orders for which the carrier has approved our claim. This process may take some time before it is completed. In the majority of cases, if our carrier determines that your package has been delivered, we are unable to ship a replacement. It is your responsibility to provide us with a safe address and most suitable place to send your items, it is our responsibility to ensure that your items get delivered to the said address.

A direct signature will be required if your order is over $250 in total value (excluding shipping).

If you’re unhappy with your product, please e-mail us hello@serumize.com within 30 days of your purchase. Our team will be able to provide you with a return authorization and our mailing information. If the product is unopened, unsealed and unused, we will happily provide you with a refund. At our discretion, we may issue merchant credit in lieu of a refund. Shipping fees are non-refundable. Only items that were purchased directly from Serumize.com will be accepted. For all products that were purchased through one of our authorized retailers, please contact them directly for assistance.

Please contact our customer service team at hello@serumize.com We will make sure that we can do everything to help this process be as seamless as possible for you!

Unfortunately, only regularly priced and unopened items can be returned and refunded at the moment.

All Serumize products have a shelf life of 3 years (1 year after opening). All skin care products have a PAO, or period-after-opening date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy. If you turn your Serumize bottles to the back, you will see a little open can with a number inside. This refers to the number of months in which we recommend using the product.

Our Gift Cards have an expiration date of 2 years from purchase. Serumize Gift Cards may be used only for purchases in United States & Canada at http://serumize.com. Serumize is not responsible for lost or stolen gift cards of use without your permission.

For all product related questions, please refer to the product page on the website. Each tab provides active ingredients and how to properly use. If the answer to your questions aren’t readily available, e-mail us at hello@serumize.com and we’ll be more than happy to respond!

No, we do not test our products on animals, we don’t believe in giving them up for your skin goals. We use scientifically tested and proven ingredients, and make sure that our full supply chain is cruelty free as well.

While Serumize aims for its products to be as naturally sourced as possible, it is far more important that the ingredients in them be effective and safe for our body and skin. Many natural ingredients are irritating skin stressors so we consistently formulate our products with soothing, low-hazard ingredients regardless of their natural or synthetic status. Our goal is to deliver the best results with the highest quality of ingredients that are proven safe.

Our products are formulated and tested to ensure safety with no complications, however, it’s always wise to consult your doctor before making any changes to your daily routine.

No, we avoid these ingredients like a plague, and it’s our promise to you

We totally understand that everyone isn’t a fan of scents. All ingredients have their natural scents however we usually don’t add any fragrances or scent oils to our products. If it has a smell it’s because the ingredients have their own natural smell.

FREE TRACKED SHIPPING

On orders over $75USD to USA & Canada in 5-10 business days.

PERSONALIZED SKINCARE ROUTINE

Take our skin analysis quiz to get recommendations, your skin type, and your own routine.

SAFE PAYMENT

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