If you’re unhappy with your product, please e-mail us hello@serumize.com within 30 days of your purchase. Our team will be able to provide you with a return authorization and our mailing information. If the product is unopened, unsealed and unused, we will happily provide you with a refund. At our discretion, we may issue merchant credit in lieu of a refund. Shipping fees are non-refundable. Only items that were purchased directly from Serumize.com will be accepted. For all products that were purchased through one of our authorized retailers, please contact them directly for assistance.

No, we do not test our products on animals, we don’t believe in giving them up for your skin goals. We use scientifically tested and proven ingredients, and make sure that our full supply chain is cruelty free as well.

Yes! Free standard shipping is applied to all orders $75USD+. For all orders under $75USD, please see our shipping fees below. Free Standard Shipping: 5-9 business days on orders over $75USD $7.95USD For Standard Shipping: 5-9 business days on orders under $75USD $18USD (2-3) business days expedited shipping.

We understand mistakes happen and will try to do everything that we can do to help you correct the address. Please contact us immediately at hello@serumize.com